Privacy Policy

Last updated: 21 Nov 2025

This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our store (the “Services”). By using the Services, you agree to the practices described here.

1. Information We Collect

We may collect the following types of personal information:

  • Contact details – name, billing/shipping address, phone number, email.
  • Payment information – payment method, card details, billing information.
  • Account details – username, password, settings, preferences.
  • Order & activity data – items viewed, added to cart, purchased, returned, or exchanged.
  • Communications – messages and support inquiries.
  • Device & usage information – IP address, browser type, device identifiers, and interaction data collected through cookies or similar technologies.

We collect information directly from you, automatically through your device, from Shopify (our platform provider), and from service providers who help us run the store.

2. How We Use Your Information

We use your personal information to:

  • Provide and improve our Services – process orders, manage accounts, facilitate shipping and returns, recommend products, and personalize your shopping experience.
  • Communicate with you – customer support, order updates, and service notifications.
  • Marketing & advertising – send promotional emails or show ads based on your activity (you may opt out at any time).
  • Security & fraud prevention – authenticate accounts, detect suspicious activity, and protect our customers.
  • Legal compliance – meet legal obligations and respond to lawful requests.

3. How We Share Your Information

We may share your personal information with:

  • Shopify, which powers our store and processes data on our behalf.
  • Service providers, such as payment processors, delivery partners, customer support tools, and IT providers.
  • Marketing partners for advertising and analytics.
  • Affiliates or corporate group members.
  • Authorities, when required by law.
  • Parties involved in a business transfer, such as a merger or acquisition.

We may also share your information when you request or consent, such as when using social login tools or shipping integrations.

4. Shopify’s Role

Our store is hosted by Shopify, which collects and processes data to provide and improve the Services.
Shopify may use your interactions across different stores to enhance its features.

To learn more about Shopify’s privacy practices or your rights under Shopify-controlled data, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

5. Cookies & Tracking

We use cookies and similar technologies to operate the store, remember your preferences, understand behaviour, and show relevant advertising.
You may manage cookie settings through your browser.

6. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold
  • Request correction or deletion
  • Request a copy of your data (portability)
  • Opt out of targeted advertising or data sharing
  • Manage email preferences
  • Withdraw consent (where applicable)

We may need to verify your identity before fulfilling your request.

For UK/EU residents, you may also:

  • Object to certain processing
  • Request restriction of processing
  • File a complaint with your local data protection authority

7. Data Security & Retention

We use security measures to protect your information, but no system is 100% secure.
We retain data only as long as needed to operate the Services, comply with legal obligations, or resolve disputes.

8. Children’s Privacy

We do not knowingly collect information from children under the age of majority. If you believe a child has provided information to us, please contact us so we can delete it.

9. International Transfers

Your information may be transferred to and stored in countries outside your own.
When transferring data outside the UK/EEA, we rely on legal mechanisms such as Standard Contractual Clauses.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date will be revised accordingly.

11. Contact Us

For questions, concerns, or to exercise your privacy rights, contact us at:

Email: vudo@kindorauk.com

Address: 4 Knowland Mews, Thornton Heath, CR7 8FQ

We are the data controller responsible for your personal information.