Shipping Policy

Order Processing

We aim to dispatch all orders within 2 working days. Once dispatched, your parcel is handed over to our delivery partners.

If you have any questions about your order, please contact us at vudo@kindorauk.com.

Please ensure all details are correct before placing your order, as we are usually unable to amend or cancel orders once they have been submitted.

UK Shipping

Standard Shipping (Parcel Force 48)

• Delivered within 3–5 working days.
  
• Free above a minimum spend (subject to change).
  
• Please allow 10 working days from dispatch before contacting us, as we cannot raise an inquiry with the courier before this timeframe.

Express UK Shipping (DPD Next Working Day)

• Next Working Day delivery (Mon–Fri).
  
• Orders must be placed before 12pm for same-day dispatch.

International Shipping

We currently do not ship internationally to

Safe Place Disclaimer

If you request a parcel to be left in a “Safe Place/Space”, we are not liable for loss or theft once the courier confirms delivery.

However, we’ll always do our best to help — email vudo@kindorauk.com and we’ll see what we can do.

Discount Code Policy

Validity & Use

• Discount codes are single-use, unless otherwise stated.
  
• Codes cannot be combined with other offers, promotions, or discount codes.
  
• Codes must be used within the stated validity period — expired codes will not be accepted.

Right to Amend or Cancel

Kindora International Ltd reserves the right to void, amend, or cancel any discount code at our discretion and without prior notice.

This includes cases of misuse, fraudulent activity, or breach of these terms.

Limitations

• Discount codes are non-transferable and cannot be exchanged for cash.
  
• Discounts apply only to products listed on our website unless stated otherwise.

Customer Responsibility

Customers are responsible for applying discount codes correctly at checkout.

We cannot retroactively apply discount codes to completed orders.

Support

For questions about discount codes, contact us at vudo@kindorauk.com.

No Liability

Kindora International Ltd is not liable for any inconvenience arising from discount code cancellations, amendments, technical issues, misuse, or unauthorized sharing.

Returns Policy

Food & Beverage Items

Food and beverage products are non-returnable, unless faulty. Proof of fault is required.

Hardware Items (e.g., whisks)

Hardware items may be returned if:

• Unopened
  
• Unused
  
• In their original packaging
  

Return shipping costs are not covered by Kindora International Ltd.

Return Process

To initiate a return, contact vudo@kindorauk.com within 30 days of receiving your order.

Refunds or exchanges will be processed within 5–7 business days once the returned item has been received and inspected.

Items that have been used, opened, or damaged by the customer are not eligible for return.